Survin Finance & Investment Ltd (“Company”, “we”, “us”, or “our”) is committed to protecting the privacy and security of personal information of its customers, applicants, users, and visitors. This Privacy Policy explains how we collect, use, disclose, store, and protect personal data in accordance with applicable laws and regulatory guidelines, including those issued by the Reserve Bank of India (RBI).
By accessing our website, mobile applications, or availing our financial products and services, you consent to the practices described in this Privacy Policy.
We may collect the following types of information:
Name, date of birth, gender
Contact details such as address, email ID, and phone number
Identity and KYC documents including Aadhaar, PAN, voter ID, passport, or other government-issued documents
Photographs and signatures
Bank account details
Income details and employment information
Credit history and credit bureau reports
Loan application details, repayment history, and transaction records
IP address, device details, browser type
Website/app usage data and logs
Cookies and similar tracking technologies
We collect and process personal information for the following purposes:
Loan processing, evaluation, sanction, disbursement, and servicing
KYC verification and regulatory compliance
Credit assessment and reporting to credit bureaus
Customer communication, support, and grievance handling
Risk management, fraud prevention, and internal audits
Legal, statutory, and regulatory obligations
Improving our products, services, and customer experience
We may share personal information with:
Credit bureaus and information companies
Regulatory and statutory authorities, including RBI
Banks, payment partners, and verification agencies
Technology service providers, auditors, and legal advisors
Collection and recovery agencies, strictly as per RBI Fair Practices Code
Such sharing is done only on a need-to-know basis and in compliance with applicable laws.
We implement reasonable security practices and procedures to protect personal data against unauthorized access, loss, misuse, or alteration. Data is stored on secure servers with controlled access and is retained only for as long as required for business, legal, or regulatory purposes.
Despite our best efforts, no system is completely secure, and we cannot guarantee absolute security of information transmitted electronically.
Our website and digital platforms may use cookies and similar technologies to enhance user experience, analyze usage patterns, and improve functionality. Users may disable cookies through browser settings; however, some features may not function properly.
Customers have the right to:
Access and review their personal information
Request correction of inaccurate or outdated data
Withdraw consent where legally permissible
Raise grievances related to data privacy and usage
Requests will be addressed as per applicable laws and internal policies.
Our platforms may contain links to third-party websites or services. We are not responsible for the privacy practices or content of such third parties, and users are advised to review their privacy policies separately.
This Privacy Policy is governed by Indian laws, including applicable data protection regulations, RBI guidelines, and NBFC compliance requirements. We may update this policy to reflect regulatory changes or operational needs.
We reserve the right to modify or update this Privacy Policy at any time. Updated versions will be effective immediately upon publication on our website or platforms.
For any questions, concerns, or complaints regarding this Privacy Policy or the handling of personal data, customers may contact the Company through official communication channels provided on our website or loan documents.